Support
We're here to help.
Email hello@marbljar.app and we'll get back to you as soon as we can. If something isn't working, tell us your iPhone model and what you were doing when it happened.
Common questions
How do I get my jars on a new phone?
Install MarblJar and log in with the same account you used before. Your jars are backed up to your account, so they come back when you log in.
I'm subscribed, but the app asks me to subscribe again.
Make sure your iPhone is signed in to the same Apple ID you subscribed with. Then, on the subscription screen, tap Restore purchases. Premium turns on for the MarblJar account you're logged in to. If another MarblJar account was using it, Premium moves to this one.
How do I cancel my subscription?
In MarblJar, go to Settings and tap Manage subscription. You can also cancel from the Settings app on your iPhone: tap your name, then Subscriptions. Your jars and entries stay viewable after Premium ends.
How do I delete my account?
In MarblJar, go to Settings and tap Delete account. This deletes your account and backup and clears the jars on that phone. Deleting your account does not cancel your subscription, so cancel it first if you no longer want it.
My reminders aren't showing up.
In MarblJar, go to Settings and check that Daily reminder is on. Then, in the Settings app on your iPhone, go to Notifications, then MarblJar, and make sure notifications are allowed.
Privacy
Your entries are yours. Read our Privacy Policy to see what we collect and the choices you have.